Managed IT Services (On-Premises/Hybrid)

Is your IT a constant headache?

Let’s face it, managing technology takes time, expertise, and resources. That’s where we come in. Synergy is your trusted partner for managed IT services, shielding your business from digital distractions and empowering you to focus on what matters most: your success.

We have over a decade of experience in managed information technology services and offer a comprehensive suite of managed support services designed to :

Simplify Your IT: Say goodbye to complex tasks and endless troubleshooting. We'll handle your IT infrastructure, leaving you free to focus on running your business.
Boost Security: We'll implement best-in-class security measures to protect your technology and data from threats.
Increase Reliability: We proactively monitor and maintain your IT systems to ensure optimal performance, reduce downtime, and prevent disruptions.
Reduce Costs: Outsource your IT needs and enjoy predictable monthly fees, eliminating the need for expensive in-house expertise.
Unlock Innovation: Access cutting-edge technology and expert IT guidance to drive your business forward.

Expert IT Helpdesk and Support

The IT Helpdesk is a valuable resource for field operations, data centers, and IT sites. By providing timely and accurate support services to users who need assistance with technical problems, the IT Helpdesk ensures they can stay productive and focused on their work.

Core Benefits:

Professional IT Service Desk

The IT service desk is a critical component of any IT organization. By providing a single point of contact for all IT-related inquiries, the IT service desk improves the efficiency and effectiveness of IT support.

Core Benefits:

Incident Management: : Responding to and resolving user-reported incidents.
Service Request Fulfillment: Completing tasks like software installs or password resets
Change Management: Managing changes to IT systems and services.
Asset Management: Tracking and managing IT assets.
Problem Management: Identifying and resolving the root cause of recurring problems.

Advanced IT Networking Solutions

IT networks can be simple or complex, from call centers and voice systems to IVR and WAN/SD-WAN.

Small businesses may have a simple network with a few computers and a router, while large enterprises may have complex networks with thousands of devices and multiple redundant connections.

Ultimately, the size and needs of the organization determine the solutions required.

Core Benefits:

Designing and implementing network architectures
Configuring and managing network devices and services
Troubleshooting and resolving network problems
Implementing and maintaining network security
Monitoring and optimizing network performance
Automating network operations for efficiency

IT System Administration for Seamless Operations

Operating systems administration manages and maintains Linux and Windows operating systems, servers, networks, storage, email domains, and backup solutions. By ensuring your systems run smoothly and efficiently, we help maintain uninterrupted business operations.

IT backup and restore is critical to any IT organization’s disaster recovery plan. Regularly backing up data and testing the restore process, organizations can minimize the impact of a data loss event, ensuring business continuity.

Core Benefits:

Installing, configuring, and maintaining operating systems
Troubleshooting and resolving problems
Managing user accounts and permissions
Configuring and managing security
Monitoring system performance and availability
Performing backups and disaster recovery
Implementing and managing updates and patches
Reducing the risk of data loss through backup strategies
Improving disaster recovery capabilities
Increasing business resilience
Adhering to regulations and enhancing compliance

Information Security, Cyber Security, and SOC

Information security (InfoSec) and cybersecurity are the practices of protecting computer networks, systems, and data from unauthorized access, use, disclosure, disruption, modification, or destruction.

Our IT information security and cybersecurity professionals work to identify, assess, and manage security risks to your organization’s IT assets.

Identifying and assessing security risks
Developing and implementing security policies and procedures
Managing security tools and technologies
Monitoring and responding to security incidents
Educating users about security best practices.

Expertise Across Leading IT Suites and Applications

We excel in working across all major platforms and applications, including top IT solutions like Oracle, SAP, and Cisco, demonstrating the breadth and depth of our expertise.